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Senate Committee Centrelink Inquiry

The Law Council acknowledges that since the automated debt recovery system was initally rolled out in July 2016, a number of positive changes have been implemented, improving its accuracy, useability and accessibility. However, it is the Law Council's view, in line with that of social services peak bodies and legal aid organisations, that significant issues remain with the automated debt recovery system and it should be halted at least until these concerns are addressed. In doing so, the Law Council refers to the Commonwealth Ombudsman's report 'Centrelink's automated debt raising and recovery system', which has identified several areas where further improvements could be made. 

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